Competing with Amazon and Winning

Everyone knows that Amazon is a huge and formidable company. We all purchase products from them, stream their videos and television shows, and use their cloud services to run our businesses.  They are taking over the retail universe and some would say the world. Among millions of products they sell, they offer acoustical products, so how do we “win”?

Buying acoustical products is not the same as buying household cleaners or books from Amazon. I think Amazon does a great job selling and delivering commodity products.  Acoustical products are anything but commodities.

Acoustical product shoppers need to make sure that they are buying the right product to solve their sound or noise control problem. We “win” versus Amazon by educating the customer. We “win” versus Amazon because we offer reasonable prices for the value we provide. We “win” versus Amazon because we deliver the product when we commit to deliver it. We “win” versus Amazon because we stand behind what we sell. We “win” versus Amazon because we offer product installation by our trained installers. We “win” versus Amazon because buying a low-cost acoustical product that is delivered the next day from Amazon but does not solve the problem, is not a solution, it’s another problem. Check out our Trust Pilot customer reviews to see what our customers say about us.

Acoustical Solutions has a staff of trained acoustical consulting experts who answer hundreds of phone and email inquiries from potential customers every day. Their job is to listen, educate, and provide “sound” advice to solve whatever problem the customer has. Our Acoustical Sales Consultants know the right questions to ask in order to get the root cause of the sound control issue. Is it sound blocking issue? Is it a sound absorption issue? Is it a sound diffusion issue?

Check out our case studies to see the breadth and depth of the sound and noise control problems that we solved and the types of customers we have helped. Our experts work with customers to determine which acoustical material is best suited for their situation and they can work within the customer’s budget to solve their problem.They then provide a custom quote or send a cart quote containing the required products. Cart quotes allow the customer to check out of our on-line store using a credit card. Fast, easy, and simple.

Of course, we have customers who call us to get advice and then buy products from Amazon. Obviously, that hurts our business. Overall, I think most people are fair minded and are willing to recognize the help we provide by honoring us with a purchase.

We have a “high touch” business model. If you call us at (800) 782-5742, you will speak to an actual person. If you have a delivery issue, our people will solve it. If you have a product install question, our people will answer it. If you want us to install the products you purchase, our team will do it. If the product is defective, we will replace it.

We have worked with thousands of small business owners, facilities managers, architects, AV integrators, and contractors, who require our assistance in choosing the right product and designing the best solution to solve their sound or noise control issue. Our expertise is highly valued, and it is what truly sets us apart from our competition, including Amazon.