Terms and Conditions

Terms & Conditions

1. Quotes & Pricing
   • Buyer affirms accuracy of all submitted quote requests, quotes, and order details including but not limited to scope, take-offs, and specifications.
   • Quotes valid for 30 calendar days unless otherwise stated in written communication.
   • Freight estimates are non-binding and subject to change.
   • Additional costs and/or fees incurred due to inaccurate information are the sole responsibility of the buyer.
2. Lead Times
   • Lead time begins upon completion of all required actions (e.g., payment, approvals, submittals, material confirmation, and availability).
   • Lead time applies solely to production; transit time excluded.
   • Lead times are estimates and not guaranteed.
3. Payment Terms:
   • Payments accepted in USD only via credit card (3% surcharge), debit card, e-check, ACH, or money order. Wire transfer includes a $30 fee.
   • NET30 terms available to approved accounts; late payments incur 1.75% monthly interest. Credit terms are not applicable for ecommerce purchases.
   • A completed credit application (new buyer), job information sheet, and payment bond copy (if applicable) are required.
   • Credit card payments are not applicable for Net terms balance payments.
   • For additional security, orders paid by E-Check or paper check will be held until authorization is confirmed by your banking institution.
4. Taxes
   • Tax exemption requires submission of a valid certificate prior to quote approval and order placement.
   • Tax will be removed upon verification.
5. Pick-Up & Expedited Orders
   • Pick-up available Mon–Fri, 9:00 AM–4:00 PM by appointment.
   • Expedited production (7–10 business days) offered for select items, subject to material availability.
6. Shipping & Inspection
   • Free shipping for applicable products only applies within the continental United States.
   • Additional charges may apply including but not limited to residential delivery, limited access, special handling, or other accessorial services.
   • Fee may apply for changes made after order is processed. (i.e. reconsignment/address, etc.).
   • Buyer must inspect all goods within twelve (12) hours of delivery.
   • Any damage or non-conformance must be documented with photographs and noted on the delivery receipt.
   • Failure to note damage to the delivery receipt will void any claim.
   • Title and risk of loss transfers to the Buyer at the time the shipment is picked up from our dock by the carrier.
   • Buyer assumes full responsibility for goods in transit, including any loss, damage, or delay.
   • It is the Buyer’s responsibility to arrange appropriate insurance coverage if desired.
   • COD is not applicable.
   • Acoustical Solutions will ship on the Buyer’s account when requested.
   • Acoustical Solutions accepts prepaid and add freight terms.
7. Cancelation
   • Cancelation/Termination of Purchase Order after the order has been processed may incur cancelation fees.
8. Returns
   • Eligible items may be returned within 30 days of the invoice date, subject to a 30% restocking fee.
   • Items must be unused, in original packaging and condition.
   • Buyer bears return shipping costs.
   • Non-returnable items include doors, cut fabric, custom, modified, coated, fabric-faced, fabric wrapped products; adhesives, sealants, compounds; and specified branded items.
   • Select door-related accessories have a 20-day return window and a 20% restocking fee.
   • Return eligibility must be confirmed by Acoustical Solutions prior to return (1-800-782-5742).
   • The credit card surcharge fee is non-refundable.
9. Warranty
   • One-year limited warranty from invoice date for defects in workmanship or material.
   • Warranty excludes normal wear and tear, misuse, improper installation, and external damage.
   • Extended warranties are available for designated products.
10. Back-Charges
    • Back-charges are not accepted under any circumstances.
11. Intellectual Property
    • All designs, concepts, and images are proprietary to Acoustical Solutions.
    • Reproduction or distribution requires prior written consent.
12. Installation
    • Escalation: If, during the performance of the contract, the price of the material significantly increases, through no fault of Acoustical Solutions, the price shall be equitably adjusted by an amount reasonably necessary to cover any such significant price increases. As used herein, a significant price increase shall mean any increase in price exceeding 3% experienced by Acoustical Solutions from the date of the contract signing. Such price increases shall be documented through quotes, invoices, or receipts. Where the delivery of material is delayed, through no fault of the contractor, because of the shortage or unavailability of materials, Acoustical Solutions shall not be liable for any additional costs or damages associated with such delay(s).
    • Payment: The full price is due and payable when Acoustical Solutions has delivered each unit of the described labor and materials. Buyer agrees to pay a reasonable storage fee if Acoustical Solutions stores materials after they are ready for delivery. Acoustical Solutions may request evidence of payment at the delivery site prior to the delivery or installation of labor or material. The quoted price is based upon representations made by Buyer to Acoustical Solutions concerning the work and the work schedule. Buyer agrees that Acoustical Solutions shall be compensated at Acoustical Solutions’ normal rates for any different or additional work or schedule requested by Buyer. A written change order shall be signed by Buyer prior to performance of such changed work or schedule. Quote price assumes a clean and unoccupied delivery or installation site and unencumbered access from a reasonable unloading location.
    • Delay: In no event shall Acoustical Solutions be liable for any damage due to a delay of any type, nor consequential, special or punitive damages. Acoustical Solutions shall not be responsible for damage or delay due to strikes, fires, accidents, or other causes beyond its reasonable control. Should conditions render unavailable, at reasonable cost, any material or product required in this agreement, Acoustical Solutions may, at its discretion, supply a substitute of suitable value and utility or terminate Acoustical Solutions’ obligation hereunder upon notification to Buyer.
    • Inspection: Buyer shall make a careful inspection of the labor and material at the time of delivery. Buyer’s failure to give written notice of any type of claim within ten (10) days of delivery shall constitute an unqualified acceptance of the labor and material as shown on delivery tickets and a waiver of all claims of shortages, damage or defect or any other claim. Acoustical Solutions will not be liable for damages, and back charges will not be accepted, without prior notification, an opportunity to view and repair, replace or otherwise cure, and approval by Acoustical Solutions.
    • Waivers: All waivers executed by Acoustical Solutions shall be effective only to the total dollar amount of payments received without any bankruptcy filing for 90 days thereafter. Buyer agrees that Acoustical Solutions retains its mechanic’s lien, payment bond or other legal rights for unpaid deliveries, regardless of what other waiver documents have been presented to Acoustical Solutions for signature or restrictive endorsements on checks that may imply otherwise. The undersigned hereby individually guarantees Buyer’s performance of this Agreement.
    • Project Schedule: Acoustical Solutions’ scope is required to be added to the project schedule to prevent scheduling conflicts, delays, and misunderstandings.
    • Submittals: Upon receipt of the fully executed contract by Acoustical Solutions, submittals (if applicable) will be transmitted as per the contract specified timeframe or within two weeks (whichever is longer). Buyer agrees to make every effort to communicate submittal approval or changes within a timely manner. Acoustical Solutions will not order materials or schedule installation until ALL submittals have been approved. This includes shop drawings, material data sheets, and physical samples. Note that some custom acoustical products have lead times of more than 8 weeks.
    • Installation quotes assume standard hours (8:00 AM–5:00 PM).
    • If performance and payment bonds are required and not included in the proposal, the total proposal price will increase by 3.5%.
    • Buyer responsible for site readiness.
    • Proposal installation is quoted as continuous unless noted otherwise. Remobilizations due to no fault of Acoustical Solutions will incur additional costs to Buyer.
    • General construction (air compressor) noise may be generated during the process of work.
    • All applicable wall or ceiling gang boxes must be extended by others prior to acoustical treatment installation.
    • Acoustical Solutions cannot release any product for production until field measurements have been confirmed. Acoustical Solutions can only perform field measurements after framing, drywall, ceiling systems, trim, and millwork have been installed. Rough doors and window openings are excluded.
    • Acoustical Solutions reserves the right to change order for any extra labor hours, material alteration or additional equipment needs caused by any condition missing, misrepresented or undisclosed on the original project bid documents.
    • All framing, nailers, studs, and structural support are to be provided by others.