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Siemens PLM Software Call Center Acoustics

Kevin McIverKevin joined the team in 2006. His passion for sound began early, working with bands and venues. At 21, he bought his own PA and began renting it out and engineering sound. Kevin has worked on projects ranging from recording studios and broadcast facilities to worship facilities, schools, and noise control solutions for the U.S. Military.1-800-782-5742 Ext. 0119

Siemens PLM Software lined the chutes to these skylights with acoustic panels to eliminate the disruptive sound that was reverberating back into the office space.

The Issue

Siemens PLM Software discovered that fabric wrapped wall panels can greatly improve speech intelligibility in a highly reverberating work environment. This, in turn, increases efficiency and productivity, along with the morale of their employees. Siemens PLM software helps transform businesses through the use of innovative digital solutions. So, they clearly understand that any improvement to business processes will make companies remain competitive.

Acoustic panels installed in a call center reduce disruptive sound and echo.

The Challenge

At this location, Siemens PLM Software has a large room of cubicles for their call center. The space has five sets of recessed chimney-style skylights, approximately 20 high by about 12 square feet. These skylights create a huge problem, as they act like resonating echo chambers and capture and amplify the sounds from below. Then, the sound bounces back down into the work area. This greatly reduces speech intelligibility and productivity to the point where it makes it difficult to work.

At the Siemens PLM Software call center, fabric wrapped acoustic panels improve speech intelligibility.

The Solution

I recommended lining the first 6 feet of the walls with one-inch thick AlphaSorb® Fabric Wrapped Acoustic Panels using a combination of 10' x 4' and 2' x 2' panels. This would absorb sound on the way into the skylights. It also catches any sound energy on its way back down.

Alphasorb® Fabric-Wrapped Acoustic Panels

(12) 10' (w) x 4' (h) x 2"
(60) 2' x 2' x 2"

The Result

The first set of panels was made for a successful proof of concept, and they could easily hear the difference after treatment. Afterward, they ordered the rest of their panels. Not only are they happy with the look of the panels in the skylights, but the noise is gone. Speech intelligibility, morale, and productivity are now exactly as they should be.

To learn more about how Acoustical Solutions can solve your noise control problems, use our contact form, call one of our Acoustical Sales Consultants at (800) 782-5742, or visit us on the web at acousticalsolutions.com.

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