Customer Reviews

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The color is way too light. It looks cream instead of gray.
I called in order to return the foam which is still in its box. UPS delivered it with several holes.

Your company was going to get back to me to so far I have not received a call from your company.

Thank you for your review. The Alpha Foam is indeed a very light grey. If you are looking for a deeper grey in the Alpha foam line, we recommend choosing the Charcoal option. Depending on the type of foam required, Sonex foams also have HPC coatings in several shades of grey. We are processing your return and once that is completed, we hope to assist you in finding your desired color.

Very satisfied, would highly recommend.

Great product….fast service. No complaints.

Willingness to assist a non professional and the courteous
manner were both appreciated

Completely satified with all of the above

*** was great! He took care of me and even followed up about a missing number in my UPS Tracking information.

I placed an order for some fabric for my church.
It was delayed.
It was delayed again.
It was supposed to be shipped.
It was delayed.
There was a delay at the manufacturer.
I was told the manufacturer had to make it.
It was delayed.
I called the main number and was told I should receive a shipping confirmation that day.
Shipping confirmation never came (ever).
Two months later with no notification, it arrived.
Great fabric.

Thanks for your review, and we apologize for the multiple delays you experienced with your order. We are looking into this issue with our supplier and we will be in touch soon.

Good quality, arrived quickly

The products arrived in excellent condition and look great installed. The installer had to bend out the z-clips to make them hook together, but otherwise installation went as planned. They have made a substantial difference in the acoustical quality of the multipurpose space in which they are installed. Arrival of the product was a little later than predicted but fortunately we could make that work.
Overall we are very satisfied with the experience and would order from Acoustical Solutions again in the future.

The test of the material we purchased worked well. We achieved the Db reduction we had hoped for,

Great service!! I would recommend to anyone !

Products are installed and have made a significant acoustical difference in our fellowship hall

*** was about the best customer service person I have ever worked with. She was super.

I wish there were more colors to choose from for the room kits and/or a way to do multiple colors.

I ordered the acoustic tiles because we have a dog kennel that echoed very badly and was very loud. Our salesperson was wonderful and very knowledgeable. She helped us every step of the way with which tile to use and references. The tiles were easy to install and VERY effective. We will be ordering more of them for our other kennel in the near future.

excellent

I reached out initially through the sales line and spoke with ***. He was a tremendous help with recommending the most appropriate solution for our needs. He was always available to answer any questions about installation and things like that. He even gave me an amazing idea of hanging the clouds using fishing line. It was brilliant and you can't even see how they are suspended. Absolutely love them. We received our panels but were missing some hardware. *** had some new ones shipped out immediately. The new hardware arrived but without any screws or anchors like the originals did. It was ok in the end. We dropped out reverb time by over 5 seconds and have greatly improved the sound in our conference room.

Staff was vey helpful. Product worked well.

QOP- *** Very well made parts.

Instructional matrial was very un-useful. I highly recommend that Acoustical Solutions start providing highly detailed instructional material that is also complimented with DIY video instruction.

Thanks. ***

Can't think of anything.
Show fabric samples on line maybe?