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Alex Mancia was very helpful and patient with me on my order. I will order the rest of our baffles through Alex.
Thank you
Best Customer Service around….this is the only Company I choose to do busines with.
Great customer service was very helpful in helping me make my purchases
Fantastic product and great customer service. My only wish would be that you sold the wire and hook packages in various numbers. I only needed two additional of each for my WAVE installation. I had to purchase the whole 10 pack at the full cost. I now have 8 of each additional left over.
However, very happy with your company.
Excellent stuff!
The negative reviews I posted about Acoustical Solutions automatic door bottoms were answered by the company with false statements, having the last word, so to speak. This company is even worse than I thought.
First, they wrote the defective automatic door bottom unit could not be replaced because it had been installed. How else would one know whether it is defective?
Second, after demanding to see a video of the problem, they wrote “it is not to be used with area rugs”. The rug was a foot away from the door threshold. It did not rise automatically in time to clear the area rug because the device can stick on the poorly designed end cap. They advised I should then “loosen” the end cap, acknowledging they can stick. When it stuck the device repeatedly slammed against the area rug, breaking the automatic door bottom riser.
So DONT USE WITH AREA RUGS, which I thought was the whole point on the device!
They would rather exchange dozens of emails, make false statements and blame the customer than to stand behind their product. Disgraceful. The instructions do NOT warn against using with area rugs and the end caps can cause the device to fail.
INTERESTING HOW THE COMPANY FOCUSES ON INSTANTLY MONITORING ITS USER REVIEWS RATHER THAN FOCUSING ON USER SATISFACTION OR CORRECTING ITS MISLEADING ADVERTISING BY NOT STATING THE AUTOMATIC DOOR BOTTOMS SHOULD NOT BE USED WITH AREA RUGS.
good company. don is great.
These guys were awesome. They came out quick, fixed it fast and the price was super reasonable. I will definitely hire them again!
the stuff i ordered came and looked nice and perfect it does work not really 100% sure but i do believe in this company and the testing results and the description of the material thank you for the help just kind of wished the material wasn't plastic maybe in the future they can make something like this with fabric or something in the future idk
Great pre and post sale support, easy to work with and the products worked exactly as advertised.
The AlphSorb panel from Acoustical Solutions were delayed a couple times, but that is like all Construction material orders for specialty ceiling systems it has been pretty common for the ETA to change. Acoustical Solution has great customer service and the panels were well packaged with no damage.
Great customer service
I love working with Nyal and the team. Every time I need a trusted, high-end acoustical engineering solution I have contacted him. When you're ready to take your Home Theater experience to the next level, I know of no better team to work with.
DOES NO STAND BEHIND DEFECTIVE PRODUCTS SO GOOD LUCK.
Bought automatic door bottoms. Apparently you are not supposed to use with area rugs, which seemed like the main point. And the devices stick! Despite the faulty product and faulty installation instructions the company refused to stand behind the product – after like 30 emails and a video.
AVOID THIS COMPANY.
Great door gasket isolation system
Just what we were looking for . Fast shipping .
We are frequently purchasing Acoustical Solutions products for our office because Mark Brock took the time to assist with our very first order. He walked us through the product options until we were satisfied that we had the right product mix of acoustical clouds and panels. He has been taking care of us ever since. Thank you, Mark! Keep up the good work!
I have place 5 orders with them. The AlphaSorb® FR701 Acoustic Panels were perfect. The first two AlphaSorb® Art Acoustic Panel was that one of them was outstanding and the other one was unusable to to poor photo reproduction. The bad one was a difficult one perhaps so I tried again on another order and it turned out ok but fell short of what it could have been. The last AlphaSorb® Art Acoustic Panel I ordered I tried to pick a picture that would reproduce well but it did not turn out well. I wanted to reproduce that beautiful experience of that first one but have failed after two tries.
Great service, Great product. Very happy