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Customer Reviews

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Recent Reviews

Extremely responsive and provided swatches quickly. After placing order it was fulfilled and shipped quickly. Great product, great people!

I ordered their ceiling acoustic panels and paid over $1000 for 8 of them. It turned out that they were just cheap looking pieces of foam spay painted. There was no backing of any kind to help hold their shape and the foam looks like something I can buy from a fabric store for a few dollars. I called to return and they do not accept returns. Its really unfortunate to pay this much money for such a terrible quality product. And this is not my first set of acoustic panels, just the first set from this company.

Extremely overpriced for what they are. Was just a piece of foam that doesn’t even hold it’s shape.

I’ve two French doors and have been looking for seals for them. So I was looking online and found your site the only one that had the seals for my French doors that I was looking for. But instead of buy both I wanted to make sure the seal was going to work and it did. So I ordered a second one. But what really help I saw a picture of the seal on a church door. Great product they work perfect and pleasantly good price.

Awesome!!
Right away, Big sounds improvement.
Great product.

Items were received quickly and in perfect condition. They have greatly reduced the echo in our office. They look great as well.

They did a great job, exactly what I wanted.

Great team always responsive

Isolation received in short order.

Thanks

Ordered 40 Baffle and Cloud Cable kits online. My order came swiftly without any problems or incidents. I am very pleased!

Love these panels! We operate a mental health practice and noise is always a concern for patient comfort and privacy. I bought 2 panels for our lobby and loved them so much that we bought additional panels for all of our consult rooms and admin areas. Best purchase we ever made for the office!

Ordering process is easy. Shipping has always been quick. Products have always been in great shape upon arrival. I have opted for the claw clips on most of them and they are a breeze to install. I did get the z clasps on 2 panels with the hardboard backing, but ending up switching them out for D rings that I had on hand because that was easier for me to install by myself.

All in all, VERY PLEASED with my purchases! They make a huge difference dampening the noise levels.

Everything was shipped quickly and arrived in good shape.

Great Company for your Acoustic Treatment needs.

Acoustical Solutions is a great company. We will continue to do business with them.

Just the product I needed for my commercial door. Fast shipping too

It is pretty but doesn't do much for noise insulation

Everything was great

Hello,
I rated Acoustical Solutions with 5 stars because of my sales consultant, Kevin Mclver. Kevin was super knowledgeable, patient and his customer service deserves 10 stars. I had called a couple of other companies for quotes and left messages, with no call backs. Kevin called me back, went over how much material I would need for my project, and set the expectation of delivery date/time.
As for the product, the sound baffles we ordered are amazing!! They were delivered early and are a good looking product. They were installed in our conference room to cut down on the echo when on conference calls. Definitely worth the money!!

Easy to install good quality product, received promptly.

The triangle panels are awesome and really help to remove the echo sound in my new dance studio. I purchased 10 just to try it out and am planning to buy 40 more to really perfect the sound in my space.

Quick turn… really appreciate that!

Luis is wonderful to work with. Honest, on time, and does fantastic work! Great Company!

Very helpful and easy to order from.

We received great guidance on what acoustical treatment our space needed from the product to buy to where to place them in the room. It has made a huge impact on mitigating the level of sound reverberating around the room. Thank you.

A good product! used it before.

Fast shipment. Nice looking panel. The web site is very easy to navigate. Well done

Although attentive parts needed for a speced job where way off final bill on parts was over double that we had to eat. Also I was told they had fabric in stock they didn’t and dropped shipped which took a long time to process.

The website was very detailed and helpful. Once I ordered, my item shipped fast and arrived sooner than expected. Not to mention this product is exceptional and has made a massive difference in the sound quality of my home studio. Would absolutely recommend and would 100% buy from here again.

Everything was shipped as ordered and on time!

This was our second time getting acoustic panels through Acoustical Solutions, and won't be our last! Very simple ordering process, reasonable pricing, easy delivery and great customer service.

Sales staff was friendly and responsive. Materials arrived quickly and accurately. The product looks good and performs well.

Good product, shipping Co. not too reliable, made excuses for not delivering on time.

We had a relatively small order (3 smaller panels) for a home office, but we received the same attentive service that I would expect for a larger order. Fabric swatches were sent promptly, and our sales rep patiently answered all our questions about mounting and timelines. Once we got the panels installed (easily), we realized we needed a 4th panel — a very small custom size. It was quite easy to order and also arrived promptly. They look good, add a nice pop of color, and help dampen the sound in the room.

I have used products from Acoustical Solutions for treating three recording studios. They offer professional products and I've gotten great results. You can improve the sound and look of your recording space at a reasonable price with a little work.

Acoustical Solutions was very accommodating and helpful in helping us decide what we needed for our project and indispensable in seeing we received their products in top order. When products were damaged, they were without hesitation to be sure we received the replacements in an appropriate, timely manner. I recommend them highly.

Great product shipped quickly.

The ordered fabric came dirty.

This product is as advertised, arrived on time, and has performed very well.

Excellent service and products! Very helpful and knowledgeable!

As a returning customer, knowing that my order is being processed in a timely manner is important. Acoustical Solutions has met my expectations regarding customer service. My most recent order from Acoustical solutions exceeded my expectations. Acoustical Solutions sales consultant was instrumental in my getting all the tracking information needed as well as necessary products for my DIY project in my home. I am impressed by the extensive variety of products carried by Acoustical Solutions and will continue to shop Acoustical Solutions for sound proofing materials.

Excellent customer support.

I've bought a bunch of Green Glue compound and sealant from these guys, and shipping has always been ridiculously fast. Thanks!

Fast shipping…thumbs up.

I am so happy, It was a fast shipping and good package.

Mark Brock has been taking care of our acoustical business solutions for more than 3 years. Always professional and responsive, Mark helps us to choose the right panels and clouds for every individual business application.

Great experience! Experts very knowledgeable! Provided valuable guidance to me on the approach and most effective solutions to our noise problem. Products high quality and competitively priced.

Great product, fast shipping. Very impressed.

Acoustical is the only company thad what I needed. My order was shipped immediately and received in record time. The product was as advertised and has been installed. Thank you.

Our salesman Mark has been SUPER helpful in our process of finding the right product for our space! Can't wait to get them installed.

The door seal kit arrived in excellent condition. I have not mounted it yet, but I can tell that the quality is very good.

Great product and fast shipping. Huge difference in sound already and will add more panels soon.

Acoustical Solutions is exactly what they say they are. They provide affordable and exceptional sound insulating products. We have personally solved some really bad noise situations for our clients and it was all because AS provided not only the materials needed but friendly advice to help guide us in fixing some really serious sound issues. We are big fans!

Great products. Great prices. Great customer service. Last large shipment was packed so well I wanted to give the packer a medal, seriously. Thanks!

Everything was good. Delivered exactly as promised and a little faster than I expected. My only objection was the cost of the freight. Way expensive for a two foot cube almost no weight delivered to California.

Ordering was easy and the delivery was on time when expected. Only issue is I ordered push in not hung panels. Otherwise they are good.

Ordered a seal kit for three doors, they were expensive around 2k. They never mentioned they dont work for standard 2-3/8 offset. Never again, and my client is upset.

Alex was so helpful and efficient even for such a small order. I am so glad to have found Acoustical Solutions and will absolutely be coming back for future jobs that require assistance in this area.

Thank you!

Mark Brock was very helpful getting us samples of the fabric. Our order was placed immediately and we received the fabric within a few days. Lovely fabric at a good price.

Great product

Top quality materials and quickly delivered.

I had sent pictures and an email to discuss my specific needs and never heard back from anyone. I decided to take a chance and buy these panels without talking to anyone. It worked out for us. Our sound issues are improved but not solved. I still don't have the feedback from your professionals on what other solutions may help us out. The order was processed and shipped quickly and complete. You didn't have hanging hardware in stock. I had to source that separately. Overall good experience. I would like to discuss our situation with someone who knows how to solve these kind of problems..

Great product. Pricey. But seems worth it so far.
Only complaint – is the way the sweep mounts on my door with an outside mount… There are small gaps on the bottom corners.

Huge improvement to what was there before. I mounted this on my front door to a shared common area in my condo.
We went from hearing conversations in the hall to muffled noises if it's loud.

I would recommend.
Will it make a drafty outside door better? I don't know yet.

Very fast shipping good product

Great service and fast shipping!

Associate David Watkinson extremely helpful in explaining installation and quantity of Wave Foam Clouds based on room size, height etc along with all accessories required to hang. Purchased Generic AlphaSorb Wave Foam Clouds made by Acoustical Solutions the delivery wait time was much shorter
Delivery on time. Installed in a large contemporary office/conference room with high ceilings, wood floors and floor to ceiling windows. Hanging, took a little time to get all waves even, but looks great very modern and the acoustics have improved immensely, no more vibrating sound from conference calls & virtual teams. We will be ordering more AlphaSorb Waves for the individual offices. Totally recommend product.

people were responsive and helpful. They helped me find the right fit for my situation and were very knowledgeable about product.

It was just easy to do business with them. Thanks!

Received the product in a timely manner. It was easy to install and the end result was less noise. I would recommend this product.

Excellent product, fast delivery.

Great product and great service and support. THANK YOU!

Great staff to work with. The product looks super and it was affordable.

We would use them again.

Great product, just a bit more proactive follow up on ETA's.
Would definitely use again.

Door soundproofing kit is installed and seems to be working well. No complaints yet. Very pleased with the product.

Quick and excellent service. Items shipped promptly and worked as described!

Your sale person Very knowledgeable.
answered all questions..

Acoustical Solutions is on the cutting edge of silencing their competition!

Acoustical Solutions offers a wide selection of products and the delivery was punctual, actually several days early.

Initial order was sent wrong but they quickly noticed (almost before i did) and corrected it promptly. Would work with again!

Great product. Easy to use.

Good product and great customer service.

Acoustic panels are very well made and provide an excellent solution for tailoring my listening room to the right reverb time. Well done.

Never received product. month over due

We apologize that this was not a successful transaction. Your order was shipped directly after processing. Unfortunately, the freight carrier has not been able to deliver your order in a timely basis. Although that is out of our control and 99.8% of orders are delivered, we regret that it happened. Of course, a full refund will be issued. We hope that we can earn your business on future projects.

We renovated a clubhouse and knew we were going to have a significant sound issue. The clubhouse needed to work with small (4 or less), medium (5-10), and large (30+) groups. The sales rep worked with me to provide options which we refined over a couple of weeks. We opted to use polyphon on the ceiling and went with a significant amount in the hopes we could avoid or minimize putting sound absorption on walls as the clubhouse doesn't have a lot of wall space. It worked! The difference in before and after was huge. The sales rep was very helpful and the product shipped quickly. It was not hard to install but we did use a very talented handyman. We were afraid it would look very institutional but it actually adds texture and depth. We are very satisfied.

Outstanding telephone support, relevant fabric samples delivered, rapid fabrication and shipment, very sturdy packaging, no damage to material during shipment. Highly satisfied customer!

Truly awesome results…

Met the specifications for underlayment required. Product availability was a significant issue as shipping charges increased the cost of the product by 300%.

While a bit more expensive than other ceiling tiles, these are worth it. The tiles work well and the black felt is very nice looking in a black grid. Know that when you cut you’re releasing fiber glass particles so I recommend long sleeves, glasses, etc. A slight manufactured smell to the tiles that fades in time. I recommend letting them sit out of the packaging in a space with open ventilation before installing. Very happy with the purchase and recommend to others.

Your service was great!!

Worked out perfectly. Arrived in perfect condition. Easy to install. Transforms the listening environment. Well pleased.

Easy to purchase, fast service & quick delivery, and reasonably priced.
Everything I need.

great customer service, fast responses, pleasant all around!

Outstanding product and service

Ordered for a second time and $1800 later the window inserts didn't fit, and were the wrong type (not shown properly in the diagram).

Absolute nightmare. Waited literally 8 weeks and nearly $2,000 to get a product that doesn't even fit and is so damn heavy it's not even worth returning.

Great service, communication and timely delivery

Satisfactorily

Still haven’t received half my order, which lost me a job window due to missed quoted deadlines. I got the coldest ‘not our fault’ ‘no refunds’ on the shipping that was obviously lost in transit. Looks like they will need to recoup from UPS prior to any downstream request on my behalf. Zero communication from Susan B. (Withholding her last name in hopes my review will get posted) after my pleads for refund or alternate replacement item (12 pack of green glue). And now they’re asking for a favorable review. Buy this from Amazon- at least you will be able to refund/replace.

BEST ACCOUSTICAL PRODUCT ON THE MARKET
VERY FLEXIBLE AND ABLE TO MEET MY CUSTOMERS NEEDS,

DAVID YOSHIKAWA
WITH ALEXANDER BROTHERS, LTD.

This was my second order of panels, with the first batch having been ordered and installed about 3 years ago. Packaging was nicely reinforced. Order fulfillment was perfect. Best of all, the panels deaden reverberation as promised.

Service was astonishingly great, thanks!

Very professional and I want to thank Alex Mancia for all the great help he gives me, without a doubt that we will continue working with them.