Terms and Conditions

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Terms & Conditions

  1. Buyer agrees that all quote/order information (product, product details, price, bill to, ship to, etc.) are accurate upon online order placement or submission of buyer quote sign off, purchase order, or contract to Acoustical Solutions. Costs incurred due to inaccurate information are the sole responsibility of the buyer.
  2. Product and service quotes are valid for 30 days.
  3. Freight quotes are valid for 5 days.
  4. Lead time:
    • Quoted lead time begins the following day of order placement or Acoustical Solutions receipt of buyer-approved preproduction drawings, if applicable, or of manufacturing receipt of back-ordered, special order, or acrylic-backed fabric, if applicable.
    • Quoted lead time is manufacturing lead time and does not include transit time to buyer.
    • Quoted lead times are as of the quote date and are subject to change between the quote and purchase date.
    • Acoustical Solutions strives to meet quoted lead times; however quoted lead times are not guaranteed.
  5. Customer Pick Up: Monday – Friday 9am – 4pm. Please call ahead to place order and schedule pick up.
  6. Expedites:
    • Expedites are only offered on certain products and reduce lead time to approximately 7-10 business days dependent on order size.
    • Quoted expedite lead times begin the following day of order placement or Acoustical Solutions receipt of buyer approved preproduction drawings, if applicable or of manufacturing receipt of back ordered, special order, or acrylic backed fabric, if applicable.
  7. Returns:

    Acoustical Solutions accepts the return of eligible items with a 30% restocking fee within 30 days of invoice date unless specified below. Items must be unused, in new condition, and in the original packing. Return shipping charges are the responsibility of the customer. If you would like to return an item with a 30% restocking fee, please contact us with your order number and the product names of all items that you wish to return.

    • Non-returnable products:
      • Fabric
      • Products fabric faced, fabric wrapped, painted, or coated
      • Any advertised standard product detail altered to a non-standard detail
      • Adhesives, sealants, or compounds
      • Custom products manufactured to meet customer specifications
      • Specific products: AlphaSorb® products, AlphaEnviro® products, AlphaFlex® products, AlphaPerf® products, non-standard AudioSeal® blankets, Guilford of Maine fabrics, SoundSuede™ fabrics, CrossPoint™ fabrics, Door Seals cut to size, Windows, Window Inserts, Doors, Blanket and Metal Enclosures, Acoustical Foam, Green Glue Damping Compound and Sealant, Antivibe® Damping Compound, and E-Grip Floor Adhesives.
    • 20-day return period products with 30% restocking fee:
      • Acoustic Door Seal Kit, Acoustic Door Thresholds, Acoustic Door Astragals, AlphaSorb® Series 200 Polyester Acoustic Panels, Automatic Door Bottom, Cam Lift Hinges, Door Jamb Bubble Seal, Door Jamb Seal
      • Custom sized door seal products are non-returnable.
    • If you have questions as to whether a product is returnable prior to placing your order, please call us at 1.800.782.5742 and a technical sales representative will be happy to discuss your individual needs and suggest the best product for your application.
  8. Tax exempt businesses are required to upload a buyer specific tax-exemption certificate for online orders or furnish a buyer specific tax-exemption certificate before placement of hardcopy orders.
  9. Sales tax will be provisionally removed but will be subject to verification. If there is a tax-exemption issue, buyer will be notified.
  10. Acoustical Solutions accepts only United States currency.
  11. All major credit cards are accepted for Acoustical Solutions website purchases.
  12. All major credit cards, checks, ACH, and money orders drawn on US banks, and electronic funds transfers ($30.00 fee per transfer) are accepted for hardcopy quote purchases. Cash on Delivery (C.O.D.) is NOT accepted.
  13. A 3% convenience fee will be applied to all orders of $20,000 or greater, paid by credit card.
  14. If an order is cancelled that was paid by a credit card, a 3% fee will be applied.
  15. NET30 credit terms are available to businesses only for hardcopy quote purchases only and subject to credit approval. Upon credit approval, buyer is required to provide a formal purchase order or contract to initiate purchase. Order balance payment is due within 30 days from invoice date (NET30). Credit cards are NOT accepted for credit term payments. If NET30 payment is NOT received in 30 days, buyer is responsible for a 1.75% monthly finance charge on the order balance and any other associated collection costs.
  16. Shipping:
    • Changing the ship-to address after order shipment will result in a shipping re-consignment charge accessed by the freight company.
    • Acoustical Solutions ships all small package orders via UPS Ground unless otherwise noted.
    • For items that include free shipping, Acoustical Solutions reserves the right to choose the best shipping method and carrier. Items that include free shipping will typically be shipped via USPS or UPS ground. Free shipping is only applicable within the continental United States.
    • Orders placed with expedited shipping before 11:00 EST will ship same day. Product orders placed with expedited shipping after 11:00 EST will ship the following business day.
    • If freight is delivering to residential, school, church, limited access, military base, or construction site but not limited to, additional shipping charges will apply.
    • If freight requires special handling such as inside delivery, liftgate, or scheduled delivery but not limited to, additional shipping charges may apply.
    • Freight brokerage, customs charges, duties, taxes, and fees associated with international shipping are the sole responsibility of the buyer unless otherwise noted.
    • Acoustical Solutions assumes no responsibility or liability associated with international shipping.
  17. Shipping Damage:
    • Acoustical Solutions assumes no responsibility or liability associated with shipping damage or delays.
    • It is the sole responsibility of the buyer to inspect shipments upon receipt.
    • If shipment is damaged, note “DAMAGED” on the delivery receipt and take pictures of the shipment as received or refuse the shipment if damage is extensive.
    • DO NOT sign the delivery receipt of a damaged shipment without noting “DAMAGED” on the receipt. In doing so, all claim recourse is lost, and expense of damage transferred solely to buyer.
    • Acoustical Solutions must be notified within 12 hours of damage shipment receipt.
    • Acoustical Solutions and the buyer have no monetary recourse with the freight carrier if damaged shipments are not signed for as “DAMAGED” and reported in the time frame required.
    • Freight damage and carrier timeliness are out of Acoustical Solutions control and Acoustical Solutions will not be held responsible or liable for freight carrier actions or inactions.
  18. Acoustical Solutions assumes no responsibility or liability associated with the accuracy of others’ architectural or mechanical drawing take offs, but not limited to.
  19. Buyer agrees to pay a $1000 drawing fee if buyer cancels order after design drawings have been submitted to buyer.
  20. Installation:
    • Installation quotes are based on standard working hours and site availability from 6:30AM until 7:00PM unless otherwise noted.
    • General construction (air compressor) noise may be generated during process of work.
    • All applicable wall or ceiling gang boxes must be extended by buyer prior to installation date.
  21. Acoustical Solutions does NOT accept back charges under any circumstance.
  22. Buyer product request accuracy and buyer timeliness of order placement are the sole responsibility of the buyer.
  23. The ideas, concepts, designs and pictures embodied in/or referred to in this quotation, remain the sole property of Acoustical Solutions and are not to be conveyed to third parties in any form without the expressed written consent of Acoustical Solutions.