Terms and Conditions

Terms & Conditions

  1. Acoustical Solutions accepts only United States currency.
  2. All major credit cards are accepted for Acoustical Solutions website purchases.
  3. All major credit cards, checks, ACH, and money orders drawn on US banks, and electronic funds transfers ($30.00 fee per transfer) are accepted for hardcopy quote purchases. Cash on Delivery (C.O.D.) is NOT accepted.
  4. A 3% convenience fee will be applied to all orders of $20,000 or greater paid by credit card.
  5. NET30 credit terms are available to businesses only for hardcopy quote purchases only and subject to credit approval. Upon credit approval, buyer is required to provide a formal purchase order or contract to initiate purchase. Order balance payment is due within 30 days from invoice date (NET30). Credit cards are NOT accepted for credit term payments. If NET30 payment is NOT received in 30 days, buyer is responsible for a 1.75% monthly finance charge on the order balance and any other associated collection costs.
  6. Hardcopy product and service quotes are valid for 90 days.
  7. Hardcopy freight quotes are valid for 30 days.
  8. Tax exempt businesses are required to upload a buyer specific tax-exemption certificate for online orders or furnish a buyer specific tax-exemption certificate before placement of hardcopy orders. Sales tax will be provisionally removed but will be subject to verification. If there is a tax-exemption issue, buyer will be notified.
  9. Buyer agrees that all quote/order information (product, product details, price, bill to, ship to, etc.) are accurate upon online order placement or submission of buyer quote sign off, purchase order, or contract to Acoustical Solutions. Costs incurred due to inaccurate information are the sole responsibility of the buyer.
  10. Buyer agrees to pay a $1000 drawing fee if buyer cancels order after design drawings have been submitted to buyer.
  11. Printed Art:
  1. Lead time:
  1. Expedites:
  1. Shipping:
  1. Shipping Damage:
  1. Customer Pick Up: Monday – Friday 9am – 4pm. Please call ahead to place order and schedule pick up.
  2. Returns:

Acoustical Solutions accepts the return of eligible items with a 30% restocking fee within 30 days of invoice date. Items must be unused, in new condition, and in the original packing. Return shipping charges are the responsibility of the customer. If you would like to return an item with a 30% restocking fee, please contact us with your order number and the product names of all items that you wish to return. The following are products that are non-returnable, but not limited to.

  1. Acoustical Solutions assumes no responsibility or liability associated with the accuracy of others’ architectural or mechanical drawing take offs, but not limited to.
  2. Installation:
  1. Acoustical Solutions does NOT accept back charges under any circumstance.
  2. Buyer product request accuracy and buyer timeliness of order placement are the sole responsibility of the buyer.

The ideas, concepts, designs and pictures embodied in/or referred to in this quotation, remain the sole property of Acoustical Solutions and are not to be conveyed to third parties in any form without the expressed written consent of Acoustical Solutions.