Our Return Policy
Acoustical Solutions accepts the return of eligible items with a 30% restocking fee within 30 days of purchase. Items must be unused and in their original packing. Return shipping charges are the responsibility of the customer.
If you would like to return an item with a 30% restocking fee, please contact us with your order number and the product names of all items that you wish to return.
The following products are custom cut or made to order, and are therefore not returnable (unless they are damaged or defective):
- All fabric, including panel and speaker fabrics, which are custom cut to order.
- Any product cut to size.
- Materials faced or wrapped with fabric, PVC or other finishes.
- Quilted sound blankets.
- Materials that are painted, dyed, HPC Coated or have other custom finishes.
Specifically, these items include, but are not limited to:
- AlphaSorb® products, including AlphaSorb® custom panels, AlphaSorb® Quick Ship Panels, and AlphaSorb® Quick Ship Room & Cloud Kits
- AcoustiArt Panels, Anchorage, SoundSuede and Studio 54 Panels
- Sustainable Series products
- AlphaEnviro® PVC and RipStop Products
- AlphaFlex® products
- Guilford of Maine, SoundSuede™ Fabric and CrossPoint™ Fabric
- Door seals and automatic door bottoms
- Windows and window inserts
- Custom doors and booths
- AudioSeal® combination and absorber blankets (in rolls or as panels)
- Sonex® acoustic foam products that are HPC coated or dyed
- AlphaPerf® Metal Panels & Clouds
Adhesives, sealants and liquid compounds, once shipped and delivered, are not returnable. Since storage conditions cannot be verified, we are unable to resell these products to other customers. These items include, but are not limited to:
- Antivibe® DL-10 Metal Damping compound
- E-Grip Flooring adhesives
If you have questions as to whether a product is custom prior to placing your order, please call us at 1.800.782.5742 and a helpful technical sales representative will be happy to discuss your individual needs and suggest the best product for your particular application.
Our Shipping Policy
All orders are shipped via standard UPS Ground unless otherwise stated. Once items are shipped, UPS Ground transit times are typically 3-5 business days. Any fees for additional services incurred during transit will be billed accordingly, including incorrect selection of zip code, city or state.
For items that include free or flat rate shipping, Acoustical Solutions reserves the right to choose the best shipping method and carrier. Items that include free shipping will typically be shipped via USPS or UPS ground. Products that include free shipping are currently only available for customers located inside the contiguous 48 states.
If an expedited shipping method is selected at checkout and placed on or before 1pm EST, that product will be processed and shipped the same day. For orders with expedited shipping placed after 1pm EST, the order will be processed and shipped the following business day.
We are not responsible for and cannot be held liable for any damages to the merchandise after it leaves our warehouse. Items must be inspected at the time of delivery for any damage that may have occurred in transit.
Damaged shipments must be signed for as “damaged” when shipment is received. Acoustical Solutions must be notified immediately of the damage. If your shipment is damaged, please provide pictures of the unopened shipment, pictures of the damaged product, and a description of the product that was damaged. Acoustical Solutions will then file a freight claim and fulfill the order as deemed appropriate.
Acoustical Solutions does not offer refunds or discounts on items damaged in shipping. For more information, please call 1.800.782.5742.
Payment & Credit Terms
As a method of payment, Acoustical Solutions accepts all major credit cards for online purchases. Credit cards, checks, wire transfer ($20.00 fee), or EFT (Electronic Funds Transfer) may be used when placing phone orders. A 3% Convenience Fee applies to all orders $20,000 or greater paid by credit card. We do not accept C.O.D. (Cash on delivery).
If your company or organization is tax exempt, you may upload an exemption certificate with your order. Your sales tax will be provisionally removed, but will be subject to verification after your order is placed. If your certificate is invalid, you will be charged any applicable tax before your order can be processed.
All credit terms for Net 30 accounts are subject to approval. Please contact your salesperson to obtain a credit application.
Upon credit approval, purchaser must provide an official signed company purchase order to procure goods and services. The entire account balance is due on or before 30 days from invoice date. If payment is not made within NET 30, customer is then responsible for a 1.75% monthly FINANCE CHARGE on the total account balance. Customer is responsible for ALL collection fees and cost for accounts turned over to collections.
Acoustical Solutions has the right to revoke open credit due to late payments and hard to collect accounts. If revoked, customer must prepay or pay by credit card, wire transfer ($20.00 fee) or EFT to release their order for shipment.