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Thank you so much for your feedback regarding your recent order.
In regards to the shipping cost, this fabric ships on a roll to prevent creases or damage during transit. The shipping cost is calculated by UPS using a dimensional weight and was travelling from the east coast to the west coast. The shipping cost provided on the website is the lowest possible price we are able to provide at this time.
In regards to the color differential, we strive to provide accurate color representations of the fabrics we carry, but the process of product photography and the difference in computer monitors can affect the way a product may be perceived online.
For this reason, we offer color swatches and samples at absolutely no cost to our customers, unlike many other suppliers, who charge a fee for such samples. We want to ensure that you are satisfied with both the color and texture of the material prior to ordering.
As stated in order confirmations and the policies on the website, we do accept returns with a 30% restocking fee on certain items.
If you are not completely satisfied with your fabric purchase, we are more than willing to work with you and allow you to return the material for a refund.
We firmly believe that every aspect of our business can, and should be, continuously improved upon. We value your opinion and consider our customers the experts on assessing our service. Please feel free to provide us with any further thoughts or concerns.