Customer Reviews

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Nive transaction all the way through, well shipped>

***, my contact at Acoustical Solutions, is efficient.

Order was accurate, products were as expected, and delivery was on time.

the staff is very knowledgable and helpful. definitely a one stop shop for any noise attenuation needs.
would absolutely recommend them to anyone

Excellent products and service; exactly what was needed to tame dedicated 2 channel and Home Theater environment.

order was as advertised

*** was very professional on the phone and walk me through my options and was happy to send me samples, and help get me what I needed, I was very impressed

***

Very helpful
Product worked as well or better than expected.
I will use the products again!

Not detailed enough. Custom Panels not accurate. Missed the mark. Quality is good.

It was great *** was so nice and helpful

Product looks like it will do the job. Will know in a few eeks.

Great customer service and guidance to complete the project.

I ordered the material on line and paid an expensive shipping fee. When I received the material, it looked a little different than the online picture (color mainly). When I asked to return the material I was told there would be a 40% restocking fee.

Thank you so much for your feedback regarding your recent order.

In regards to the shipping cost, this fabric ships on a roll to prevent creases or damage during transit. The shipping cost is calculated by UPS using a dimensional weight and was travelling from the east coast to the west coast. The shipping cost provided on the website is the lowest possible price we are able to provide at this time.

In regards to the color differential, we strive to provide accurate color representations of the fabrics we carry, but the process of product photography and the difference in computer monitors can affect the way a product may be perceived online.

For this reason, we offer color swatches and samples at absolutely no cost to our customers, unlike many other suppliers, who charge a fee for such samples. We want to ensure that you are satisfied with both the color and texture of the material prior to ordering.

As stated in order confirmations and the policies on the website, we do accept returns with a 30% restocking fee on certain items.

If you are not completely satisfied with your fabric purchase, we are more than willing to work with you and allow you to return the material for a refund.

We firmly believe that every aspect of our business can, and should be, continuously improved upon. We value your opinion and consider our customers the experts on assessing our service. Please feel free to provide us with any further thoughts or concerns.

Thanks.

I have always worked w/*** for pricing and orders – he is so fast & efficient with responding to inquiries and taking care of orders! I wish all of our vendors were as easy and efficient to work with like he is. He's one of the best reps I have ever dealt with and is always eager to help and his follow up his superior!

You had great customer service, followed up promptly and sent us samples.

Everything about my order went perfect.

Extremely easy to work with professional and very accommodating. Highly recommend.
Dale Parsons Architect Orlando, Florida

Service and communication with Acoustical Solutions was exemplary. Im an architect with a client that had very specific needs and concerns, *** at Acoustical Solutions was very helpful in answering all my questions.