Careers

September 11, 2025

Job Overview

The Customer Service/Administrative Representative will be responsible for handling customer inquiries of all types and also for administrative functions essential to business operations. Under direction of the Manager (Webstore manager), the role will serve as a primary point of contact for customers, addressing inquiries, developing quotes, providing technical assistance, and generally taking care of any / all customer needs. The role will also compile and analyze data, and process information and documents related to a wide variety of administrative functions including freight, sales tax, accounting, quality, and other aspects of operations.

Duties/Responsibilities

• Handles all aspects of customer service and sales inquiries. Provides technical assistance, pricing, quoting, and service after the sale. Answers phone calls, email and works with other customer service agents to support customers promptly and accurately.
• Reviews freight bills vs expected amounts, manages corrections with the carriers and approves freight bills for payment and communicates same to Manager.
• Collects data for freight claims and provides information to the Manager for approval.
• Assist with customer calls or carrier emails regarding issues with shipment delivery and communicate with the carrier or customer on resolution.
• Review all tax exemption documentation uploaded by the customer and request correct documentation if needed. Also review tax exemption sync with Tax collection software and correct any issues prior to taxes being filed.
• Report customer complaints to team for review to improve website design, service offerings, and customer satisfaction.
• Assists with responses and resolution of customer issues and complaints as well as tracking the responses to resolution.
• Ensures On Time Deliveries through coordination with production schedules and OTD reports. Addresses issues and participates in problem solving when late orders occur.
• Answers / manages Phone Calls, voice mails, emails, and other communications to achieve call wait and callback goals. Fields customer inquiries and responds to / manages same.
• Identify and assess customer needs to achieve satisfaction.
• Build sustainable relationships with customer accounts through open and interactive communication.
• Troubleshoot and investigate customer inquiries or complaints.
• Ensure excellent service standards and maintain high customer satisfaction.
• Participates in the daily management process every day. As for all team members, this role also tracks / plots data as assigned and assists with problem solving initiatives as assigned.
• Supports and fully participates in the company’s continuous improvement processes. “Follows and Lives” the company’s stated values.
• Flexibility to work extended hours and overtime as required to support inquiries Nationwide.
• Other duties as assigned

Physical Requirements

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Extensive time spent sitting at a desk typing and speaking on phone.
• Ability to work in a high stress, fast paced environment.
• Periodically subject to construction or warehouse environments.
• Ability to lift up to 25 lbs.

Safety Requirements

• Follows Acoustical Solutions Health & Safety Manual at all times.
• Attends all company safety meetings and drills.
• Wears appropriate PPE where required.

Qualifications

• AS degree in related field or relevant work experience in manufacturing / ERP environment. BS degree preferred but not required.
• A minimum of 3 years’ work experience in a customer service role required.
• High proficiency in Microsoft Office suite required. ERP data entry experience preferred.
• Self-motivated, high-energy level and a “willingness to go the extra mile”.
• Strong follow-through skills to complete tasks “on time” and accurately.
• Excellent communication skills and a positive attitude.
• Strong problem-solving abilities.
• Patience and empathy.
• Ability to multitask and prioritize effectively.
• Quick learner who pays attention to detail.

Rate of Pay: $60,000 – $65,000 TBD based on experience.

Hours: 8:00am – 5:00pm or 9am – 6pm; flexibility to accommodate western U.S. time zones.

Pre-hire criminal background/drug screen. Complete and submit online employment application -or- send résumé to [email protected]

May 28, 2025

Job Overview

Assists in the completion of installation of the job from start to finish to include pre-job preparation, loading/unloading of materials, transportation, setup, installation and clean up. Must always present yourself as a professional representative of the company.

Duties/Responsibilities

• Arrives to work on time and follows weekly work schedule
• Completes installation of acoustical panels, baffles, blankets, stretch walls, etc.
• Assists with kitting of materials prior to installation including moving materials from main warehouse to installation warehouse
• Follows work instructions to ensure consistent installation of products
• Ensures job sites are always left clean “Make it as if we were never there”
• Operates company vehicles safely
• Reports any safety or quality issues that arise out of the installation process to Supervisor immediately.
• Uses appropriate hand tools, power tools, forklifts and aerial lifts safely to get required work done.
• Maintains appropriate certifications as pertains to job. (OSHA, Fork Truck Cert, Aerial Lift, First Aid, etc.)
• Follows 5S processes and Acoustical Solutions Core Values, Kaizen and process improvement activities
• Adheres to Acoustical Solutions Employee Handbook and Health and Safety manual
• Has reliable transportation to and from work and a valid driver’s license
• Other duties as assigned

Physical Requirements

• Excessive periods of sitting, standing walking and working overhead.
• Ability to lift up to 50 lbs. repetitively and individually, up to 100 lbs. with a team lift.
• Will be exposed to non-climate-controlled conditions such as excessive heat, cold, dampness, construction noise, dust and the presence of odorous chemicals.
• Must be able to work at heights of up to 40 ft.
• Travel outside of 100 miles of office and overnight stays out of town may be required.
• Overtime when applicable

Safety Requirements

• OSHA 10, Forklift, Aerial Lift Certification preferred
• High School Diploma or GED preferred
• A minimum of 5 years of carpentry or construction experience
• Familiar with construction blueprints and install drawings preferred
• Speaks and understands the English language verbally and in written form
• Follows Acoustical Solutions Health & Safety Manual at all times.
• Follows all traffic laws and regulations as pertains to company vehicles.
• Use of personal protective equipment (PPE) as pertaining to job site requirements: eye/face protection, toe protection, hard hats, safety harnesses, reflective clothing, etc.
• Ensures all tool guards are always in place and never by-passes or rigs equipment for use
• Attends all company safety meetings and drills

Rate of Pay: $20.00/hour

Work Location: 3017 Vernon Rd. Henrico VA 23228. Job work sites will vary from week to week.

Pre-hire criminal background/drug screen. Complete and submit online employment application -or- send résumé to [email protected]

April 10, 2025

Job Overview

The Operations Manager is responsible for all on-site activities, including manufacturing, engineering, warehousing, order fulfillment, shipping, and production materials management. The role also oversees the daily duties of support positions covering customer service, project management, and administration. The Operations Manager ensures quality, on-time delivery, and cost control in all areas of responsibility. This position leads the tracking and improvement of operational KPIs, the execution of strategic deployment plans, and the continuous improvement of the Daily Management Process. Supports the development and implementation of strategies, policies and procedures, and enforces same in assigned areas. Embraces Continuous Improvement Philosophies and Processes; and continually develops CI skills of self and all subordinates.

Responsibilities

• Responsible for achieving budget, goals and objectives, KPI’s, and overall financial results.
• Leads Daily Management every day, driving problems to root cause and countermeasures, delegating CI to team, and building a culture of rapidly exposing and eliminating waste across the business.
• “Owns” company level KPI’s as assigned, develops action plans to improve in order to achieve targets, tracks data, and reports monthly at review. Develops countermeasures as required by KPI process.
• Holds formal kaizen events to continually drive improvement.
• Supports the Strategy Deployment process as required, including serving as “action plan owner” plus “task owner” as assigned by plans. Participates in the monthly SD review process.
• Ensures that customer service, design, engineering, and administrative personnel are aligned and focused on company objectives and value adding activities.
• Assists the senior management team in the development of, and adherence to plans, policies, programs, and objectives. This includes HR policies, Safety / OSHA / Environmental procedures, Business policies, finance policies, and other rules and regulations.
• Responsible for managing / achieving budgets for all areas of responsibility.
• Keeps company commitments related to quality, delivery, and cost. Drives company initiatives related to growth and profitability.
• “Lives” the company values, leads others to do so, and addresses / reports to supervisor any situations where company values may be jeopardized.
• Trains, develops, and evaluates staff. Ensures development of staff to meet business needs. Takes corrective action as necessary on a timely basis and in accordance with company policy.
• Responsible for management of materials and supplies related to areas of responsibility. Maximizes inventory turns while meeting customer and company requirements.
• Other duties as assigned to support the overall business.

Requirements

The position requires a minimum of ten years of progressive operations experience, with three or more years with direct managerial and budgetary accountability. A BS degree in Engineering or related field is required. Qualified candidates should be goal-oriented, organized and have well developed financial analysis, negotiation and leadership skills. A thorough understanding of legal contracting is essential.

• The position requires a BS degree in Engineering or a related field
• Minimum of ten years of progressive operations experience with three or more years with direct managerial and budgetary accountability.
• Qualified candidates should be goal-oriented, organized and have well developed financial analysis, negotiation and leadership skills.
• Valid driver’s license.
• Pass background, credit, motor vehicle record and drug screenin

Safety/Physical Requirements

• Follows Acoustical Solutions Health & Safety Manual at all times.
• Attends all safety meetings as required and participates in safety drills.
• Ability to lift to 20 lbs. on occasion.
• Standing, sitting, walking, stooping; reach with hands and arms, subject to construction noise and environment.

Work Location: This role will work in the Staunton, VA location.

Job Type: Full-time; Exempt. 8:00am – 5:00pm

Salary: Negotiable; commensurate with experience

Pre-hire criminal background/drug screen. Complete and submit online employment application -or- send résumé to [email protected]

May 28, 2025

Job Overview

The Production Team Member is responsible for safe production of quality products ensuring that customer orders are being filled efficiently, effectively, on time, and without errors. Team Members operate equipment, assemble product, perform quality inspections, actively participate in problem-solving and continuous improvement initiatives.

Responsibilities

• Operate and maintain various machinery, tools, and equipment in the production department
• Follows job related Quality Control and Production checklists
• Report any defects, deficiencies, or process issues to Production Supervisor immediately.
• Consistently be on time and ready to work (at station when shift starts and breaks end)
• Follow work instructions at each operation to ensure consistent product is manufactured and assembled.
• Reliable transportation to and from work.
• Maintain and improve production facility housekeeping and cleanliness
• Work with Production Supervisor to understand, learn, and embrace Lean/Continuous Improvement tools and concepts concerning safety, quality, production, 5S, and other measures.
• Actively follow 5S (maintaining a consistent and orderly workspace at all times for increased safety and efficiency).
• Communicate with fellow Team Members any issues that arise throughout the production process.
• Supports all departmental and organizational improvement initiatives to achieve business objectives.
• Ability to work well within a team.
• Maintain positive attitude and be open to accept new ideas and change
• Ability to communicate well with others, including fellow Team Members, Supervisors, and Managers.
• Follow all company policies and must participate in and successfully complete required training
• Adhere to company philosophy and values
• Other tasks as assigned by Production Supervisor or any other member of management

Physical Requirements

• Standing, sitting, walking, stooping, use of hands to inspect parts, tools, or controls; reach with hands and arms, talking and hearing.
• Manufacturing/factory setting: Occasional disagreeable elements present part of the time, such as heat, cold, dampness, dust, noise, and the presence of odorous chemicals.
• Ability to lift 50 lbs. repetitively. 70+ lbs. with a team lift

Experience & Education Requirements

• A high school diploma or equivalent
• Experience using hand and power tools
• A minimum of 2 years’ experience in a manufacturing and/or production environment
• OSHA 10 certification preferable
• A valid driver’s license and be able to pass a DMV motor vehicle check
• The ability to pass a pre-employment drug screen and criminal history background check
• The ability to legally work in the United States

Rate of Pay: $20.00/hr

Work Location: On site 3017 Vernon Rd. Henrico VA 23228.

Complete and submit online employment application -or- send résumé to [email protected]

January 20, 2025

Job Overview

The Warehouse Associate will perform the following job duties:

Responsibilities:

• Receives and unloads freight both manually or with equipment such as forklifts and pallet jacks.
• Verifies quantity and quality of orders received and inspects goods for damage.
• Wraps, packages, and ships outbound orders.
• Delivers and retrieves supplies to and from multiple work areas and warehouses.
• Stocks shelves and rotates inventory.
• Participates in physical inventories of warehouse and/or supply yard.
• Maintains shipping, receiving, electronic and paper records.
• Coordinates LTL/Freight with multiple vendors.
• Maintain orderly and efficient paperwork processing.
• Organize and maintain warehouse and inventory areas of efficient material storage and handling.
• Adhere to company core values.
• Consistently on time and ready to work.
• Read and understand standard operating procedures and work instructions.
• Orders warehouse supplies.
• Other duties as assigned.

Physical Requirements:

• Excessive periods of standing and walking.
• Ability to lift 50 lbs. repetitively; up to 100 lbs. with a team lift.
• Will be exposed to construction noise, dust, and the presence of odorous chemicals.
• Overtime required when applicable.
• A minimum of 2 years of shipping & receiving experience preferred.
• Valid Driver’s License and have reliable transportation to and from work.
• High School Diploma or GED preferred.
• Speaks and understands the English language verbally and in written form.
• Meticulous attention to detail.
• Continuous Improvement/Lean business processes preferred.

Safety Requirements:

• Forklift Certification.
• OSHA 10 preferred.
• Always follows Acoustical Solutions Health & Safety Manual.
• Follows all traffic laws and regulations as pertains to company vehicles.
• Use of personal protective equipment (PPE) as pertaining to job site requirements: eye/face protection, toe protection, hard hats, safety harnesses, reflective clothing, etc.
• Attends all company safety meetings and drills.

Benefits provided are the following:

• 401(k) match up to 4%
• Health and Dental insurance
• Health savings account
• Life insurance
• Short Term Disability
• Vision Insurance
• Tuition Reimbursement
• Paid Time Off (PTO)
• Additional benefits offered at employee expense are:
  • Long Term Disability
  • Life insurance
  • Critical Illness
  • Hospital Confinement
  • Accident Insurance

Hours of Work: 8:00am – 5:00pm

Rate of Pay: $19.00

Work Location: 3017 Vernon Rd., Richmond VA 23228

Pre-hire criminal background/drug screen. Complete and submit online employment application -or- send résumé to [email protected]